FOOD BASKET
PRIVACY POLICY AND TERMS & CONDITIONS
For Buyers, Merchants, Riders, and Other Platform Users
Effective Date: 02 October 2026
Last Updated: 02 October 2026
IMPORTANT NOTICE
This document governs the use of the FOOD BASKET platform, including its website, mobile application, marketplace, buyer features, merchant/store features, rider/delivery features, account services, ordering, payment, billing, notifications, location services, delivery tracking, and related services.
By registering, logging in, placing an order, listing products, accepting a delivery, using the platform, or otherwise accessing FOOD BASKET, you acknowledge that you have read, understood, and agreed to these Terms & Conditions and this Privacy Policy.
If you do not agree, do not use FOOD BASKET.
FOOD BASKET is a marketplace and coordination platform. Unless expressly stated otherwise, FOOD BASKET does not itself manufacture, own, possess, sell, or guarantee the quality of products listed by merchants, and it does not directly employ independent riders merely because they use the platform. The applicable merchant, buyer, and rider remain responsible for their respective obligations.
--------------------------------------------------
PART I — TERMS & CONDITIONS
--------------------------------------------------
1. DEFINITIONS
For purposes of these Terms:
"FOOD BASKET", "Platform", "we", "us", or "our" means the FOOD BASKET service and its authorized administrators/operators.
"Buyer" or "Customer" means a person who browses listings, purchases products, places orders, or receives deliveries through the Platform.
"Merchant" means a person, business, store, seller, or other authorized entity that lists and sells products through FOOD BASKET.
"Rider" means a delivery service provider who accepts and performs delivery assignments through FOOD BASKET.
"Order" means a purchase submitted by a Buyer for one or more products from a Merchant.
"Delivery" means the transportation of an Order from a Merchant/store or pickup point to the Buyer or designated recipient.
"Listing" means a product, service, store, or other marketplace information published through FOOD BASKET.
"Account" means a registered FOOD BASKET user account.
"Administrator" means an authorized FOOD BASKET administrator responsible for platform operations, account management, billing, safety, dispute handling, and enforcement.
"Proof of Delivery" means an image or other record uploaded by a Rider to document delivery.
"Billing" means fees, commissions, delivery-related charges, account balances, or other amounts recorded by FOOD BASKET in accordance with the applicable account arrangement.
2. ELIGIBILITY AND ACCOUNT RESPONSIBILITY
2.1 Users must provide truthful, accurate, current, and complete information when registering or using the Platform.
2.2 Users are responsible for keeping their login credentials confidential and for all activity performed through their account.
2.3 A user must not create an account using another person's identity, impersonate another user, or provide false business or delivery information.
2.4 FOOD BASKET may request additional information or verification when reasonably necessary to protect users, prevent fraud, operate the marketplace, or comply with applicable law.
2.5 Users must promptly notify FOOD BASKET if they believe their account has been compromised or used without authorization.
2.6 An account may not be transferred, sold, rented, or assigned to another person without authorization.
3. MARKETPLACE FEATURES
FOOD BASKET may provide features including, but not limited to:
- Marketplace/home page
- Product and store browsing
- Product categories
- Product search and filtering
- Store pages
- Product listings
- Shopping cart
- Checkout
- Order placement
- Cash and electronic payment options made available by the Platform
- Merchant payment information, including GCash details where applicable
- Delivery-fee computation
- Address entry and delivery landmarks
- Map-based location pinning
- GPS/location services
- Order and delivery status updates
- Rider assignment
- Rider availability information
- Live or periodic rider location information during applicable deliveries
- Route and map visualization
- Notifications
- Buyer order history
- Merchant order management
- Merchant listing management
- Store availability modes such as open, closed, or vacation mode
- Rider delivery management
- Proof of delivery upload
- Rider ratings or delivery ratings where enabled
- Merchant and rider billing records
- Account management
- Account suspension and restoration
- Administrative monitoring and platform management
- Listing requests and related marketplace administration
- Account recovery and support
Features may be changed, improved, limited, suspended, or discontinued when reasonably necessary for security, maintenance, compliance, operational, or business reasons.
4. BUYER TERMS
4.1 Buyers must provide a valid name, email address, contact number, delivery address, and other information reasonably required for order fulfillment.
4.2 Buyers are responsible for ensuring that their delivery address, landmark, contact information, and pinned location are accurate.
4.3 Buyers may use manual address entry or available map/GPS pinning features. A GPS pin is intended to assist delivery but does not replace the Buyer's responsibility to provide a usable address and landmark.
4.4 Buyers must be reasonably reachable during delivery and must provide accurate information needed by the Merchant and Rider to fulfill the Order.
4.5 Buyers must not place fraudulent, prank, abusive, knowingly impossible, or unauthorized orders.
4.6 Buyers must not intentionally provide an incorrect address or location to interfere with delivery.
4.7 Buyers should inspect the order upon receipt and report legitimate issues through the available support/dispute process as soon as reasonably practicable.
4.8 A Buyer who refuses an order without a legitimate reason, repeatedly fails to receive orders, repeatedly provides incorrect delivery information, or otherwise causes avoidable delivery losses may be subject to cancellation restrictions, account review, recovery of documented costs where lawful and disclosed, suspension, or termination.
4.9 Where payment is made directly to a Merchant through an available payment method, the Buyer is responsible for following the payment instructions displayed at checkout and for retaining a valid payment reference or proof when requested.
5. MERCHANT TERMS
5.1 Merchants must provide truthful business, contact, pickup/store location, payment, product, pricing, availability, and other information.
5.2 A Merchant may be required to complete FOOD BASKET's registration and onboarding requirements before the account is activated for selling.
5.3 Where FOOD BASKET requires an orientation, seminar, onboarding session, or verification before activation, the Merchant must complete the applicable requirement within the period communicated by FOOD BASKET.
5.4 Merchants are responsible for the legality, safety, authenticity, quality, quantity, packaging, labeling, pricing, availability, and condition of their products, subject to applicable law.
5.5 Merchants must not list prohibited, counterfeit, stolen, unsafe, fraudulent, or unlawfully regulated products.
5.6 Product listings must accurately describe the product, price, quantity/unit, image, availability, and relevant limitations.
5.7 Merchants must promptly update listings that are unavailable, discontinued, incorrectly priced, or otherwise inaccurate.
5.8 Merchants must properly prepare and package accepted Orders for pickup.
5.9 Merchants must update Order status accurately and must not falsely mark an Order as ready, picked up, delivered, or completed.
5.10 A Merchant may set store availability through the available Platform controls, including open, closed, or vacation mode. A Merchant must not knowingly accept Orders while unavailable.
5.11 Where the Platform permits Merchant-designated couriers or delivery arrangements, the Merchant must provide accurate courier information and ensure that such arrangements are lawful and appropriate.
5.12 Merchants are responsible for applicable taxes, permits, licenses, consumer obligations, product regulations, and other legal requirements relating to their business.
5.13 FOOD BASKET may charge Merchants commissions, service fees, or other applicable platform charges. The applicable amount, method, and billing period may be communicated through the Platform, account records, onboarding materials, or applicable billing statement.
5.14 Merchant billing records may include accumulated fees and may be reviewed by the Merchant and authorized administrators.
5.15 If a Merchant has an overdue or unresolved platform balance, FOOD BASKET may restrict selected features, suspend new activity, or suspend the account after reasonable notice where appropriate.
6. RIDER TERMS
6.1 Riders must provide accurate identity, contact, vehicle/delivery information, payment details, and other information required for rider onboarding.
6.2 Riders must comply with applicable traffic, transportation, road safety, licensing, and other laws.
6.3 Riders must maintain appropriate care of Orders while they are in their possession.
6.4 Riders must not accept a Delivery they do not reasonably intend or are not reasonably able to complete.
6.5 Where the Platform displays a credit requirement for accepting a Delivery, the applicable amount will be shown before acceptance. The current system may deduct 10 credit points when a Rider accepts a Delivery.
6.6 Riders must use the Delivery workflow and status options accurately, including applicable assigned, accepted, picked-up, transit, delivered, completed, or cancelled statuses.
6.7 Riders must provide a valid cancellation reason when cancelling a Delivery.
6.8 Riders must not falsely mark a Delivery as delivered or completed.
6.9 Proof of Delivery may be required before a Delivery can be marked Delivered or Completed. FOOD BASKET may require an image showing the delivered order, waybill, or other appropriate delivery evidence.
6.10 Proof of Delivery must be genuine and must not be manipulated, fabricated, recycled from another Order, or intentionally misleading.
6.11 Riders must protect Buyer and Merchant information obtained through the Platform and must use such information only for legitimate delivery and Platform purposes.
6.12 When GPS or live location is required for a Delivery, the Rider must enable the applicable location feature during the relevant Delivery. Location information may be used for route calculation, delivery tracking, safety, verification, and operational purposes.
6.13 Riders must not use Platform location information to stalk, harass, threaten, monitor, or contact users for unrelated purposes.
6.14 Riders may receive delivery earnings and may incur applicable Platform billing or service charges according to their account arrangement and billing records.
6.15 A Rider's use of the Platform does not authorize unsafe driving, unlawful conduct, harassment, discrimination, or unauthorized handling of goods.
7. ORDER PROCESS
7.1 A Buyer selects products and adds them to the cart.
7.2 The Buyer enters or confirms checkout information, including delivery information and available payment/delivery options.
7.3 Where applicable, FOOD BASKET may calculate a delivery fee using the route between the Merchant/store and the Buyer's delivery location. The displayed fee may depend on the actual route and applicable Platform computation.
7.4 The Buyer reviews the items, quantities, subtotal, delivery fee, payment method, and total before submitting the Order.
7.5 Submission of an Order constitutes a request to purchase. An Order may remain pending until accepted/processed under the Platform workflow.
7.6 The Merchant is responsible for confirming and preparing the Order.
7.7 A Rider may be assigned by the Merchant or through the Platform's rider workflow.
7.8 The Rider may review relevant delivery information and accept the Delivery where eligible.
7.9 The Order may proceed through preparation, assignment, pickup, transit, delivery, and completion stages.
7.10 The Platform may send notifications when Order or Delivery statuses change.
7.11 Once an Order or Delivery has been validly marked Completed, the relevant status may be locked from ordinary modification to preserve transaction integrity.
8. PAYMENTS AND DELIVERY FEES
8.1 FOOD BASKET may support Cash on Delivery, Cash on Pickup, GCash, or other payment methods made available in the Platform.
8.2 Payment options may differ depending on the Merchant, Order, location, availability, or system configuration.
8.3 When GCash is selected, the Platform may display the Merchant's GCash account name, number, and/or QR information. Users must verify payment details before sending funds.
8.4 A Buyer is responsible for retaining payment confirmation or reference information when requested.
8.5 A Merchant is responsible for receiving and properly recording payments directed to the Merchant.
8.6 Delivery fees, where applicable, are separate from product prices and may be included in the Buyer's Order total.
8.7 Where a Buyer pays the Merchant directly for products through an electronic payment method, the applicable rider delivery fee arrangement may be handled separately according to the transaction workflow.
8.8 FOOD BASKET may provide merchants and riders with billing records showing applicable commissions, service charges, delivery-related amounts, balances, or other account charges.
8.9 Users must not manipulate prices, fees, payment references, billing records, or transaction statuses.
9. BILLING, COMMISSIONS, AND ACCOUNT BALANCES
9.1 Merchants and Riders may be billed according to their applicable FOOD BASKET arrangement.
9.2 Billing records may be generated for a billing period and may include transaction-based charges.
9.3 Merchants may be charged commissions or platform fees on applicable sales or transactions.
9.4 Riders may be charged applicable rider/platform fees or credits as disclosed through the Rider workflow or billing records.
9.5 A user may review available billing records through the applicable account dashboard.
9.6 FOOD BASKET may issue a bill or billing statement and may permit payment or settlement through the methods it makes available.
9.7 If a balance remains unpaid, FOOD BASKET may send reminders, restrict selected account functions, temporarily suspend the account, or take other lawful collection or account-management measures.
9.8 Any platform fee, commission, credit deduction, or other monetary charge must be based on the applicable disclosed schedule, transaction record, onboarding agreement, or Platform notice.
10. CANCELLATIONS, REFUSALS, AND FAILED DELIVERY
10.1 Cancellation should be made only for a legitimate reason and as early as reasonably possible.
10.2 A Merchant may cancel or decline an Order when permitted by the Platform, including where the product is unavailable or another legitimate operational reason exists.
10.3 A Rider must provide a cancellation reason when the Rider cancels a Delivery through the Platform.
10.4 A Buyer may refuse an Order when there is a legitimate reason, including an apparent mismatch or delivery issue. The refusal should be accurately documented.
10.5 Repeated unjustified refusals, fraudulent cancellation patterns, false claims, or deliberate obstruction of transactions may result in review and enforcement.
10.6 If a transaction fails because of a platform, Merchant, Rider, Buyer, payment, or delivery issue, FOOD BASKET may review the transaction records and determine the appropriate operational resolution.
10.7 Refunds, reversals, credits, or replacement arrangements are subject to the applicable payment method, Merchant policy, transaction circumstances, and applicable law. FOOD BASKET does not guarantee a refund where the applicable conditions for one are not met.
11. DELIVERY TRACKING AND LOCATION SERVICES
11.1 FOOD BASKET may use maps, route information, GPS coordinates, and delivery tracking to facilitate fulfillment.
11.2 Buyers may provide a delivery pin through the map or GPS feature.
11.3 Merchants may provide a store/pickup location pin.
11.4 Riders may provide a rider location pin and may be required to enable GPS during an active Delivery.
11.5 During applicable deliveries, the Platform may display a Rider's location or route to authorized users for delivery coordination.
11.6 Users must not misuse location data or attempt to obtain another person's location outside the legitimate transaction.
11.7 GPS accuracy depends on the device, network, operating system, map provider, environmental conditions, and other factors. Users remain responsible for confirming practical delivery directions.
12. NOTIFICATIONS AND COMMUNICATIONS
12.1 FOOD BASKET may send notifications concerning Orders, Deliveries, account activity, billing, security, service announcements, and other Platform events.
12.2 Users may receive notifications when Order or Delivery statuses change.
12.3 A user may be responsible for maintaining a working email address, phone number, and device notification settings.
12.4 FOOD BASKET may contact users through email or other available support channels regarding account recovery, billing, security, or transaction concerns.
13. PROHIBITED CONDUCT
Users must not:
- Commit fraud or facilitate fraud.
- Use false identity or account information.
- Create duplicate or abusive accounts to evade enforcement.
- Manipulate Orders, prices, ratings, payments, billing, credits, or statuses.
- Place fake, prank, unauthorized, or intentionally impossible Orders.
- Falsify payment proof or payment references.
- Upload fraudulent Proof of Delivery.
- Falsely claim that an Order was not delivered when it was properly delivered, or falsely claim delivery when it did not occur.
- Harass, threaten, intimidate, stalk, discriminate against, or abuse another user.
- Use another user's personal, contact, payment, or location information for an unauthorized purpose.
- Attempt to access another user's account or administrative functions.
- Circumvent account suspension or Platform security controls.
- Introduce malware, harmful code, or other security threats.
- Scrape, copy, reverse engineer, or misuse Platform systems except as permitted by law.
- Use the Platform for unlawful activity.
- Upload content that infringes another person's rights.
- Misrepresent products, prices, availability, delivery status, or business identity.
- Use the Platform to sell prohibited or unlawful products.
14. PENALTIES AND ENFORCEMENT
14.1 FOOD BASKET may apply proportionate enforcement depending on the seriousness, frequency, impact, evidence, and circumstances of a violation.
14.2 Possible measures include:
(a) Warning or reminder;
(b) Request for clarification or supporting evidence;
(c) Removal, correction, or temporary hiding of a listing;
(d) Cancellation or restriction of an Order or Delivery;
(e) Temporary feature restriction;
(f) Deduction of disclosed credits or applicable charges;
(g) Recovery of legitimate and documented losses or fees where lawful and contractually permitted;
(h) Temporary account suspension;
(i) Longer suspension or loss of marketplace/delivery privileges;
(j) Permanent account termination;
(k) Referral to the appropriate authorities where required or appropriate.
14.3 A violation does not automatically result in the maximum penalty. FOOD BASKET may consider the user's history, whether the conduct was intentional, the amount of harm, whether the issue was corrected, and other relevant circumstances.
14.4 A Rider who accepts a Delivery may be subject to the disclosed credit deduction applicable to that acceptance. The current Platform workflow states a 10-credit-point deduction upon acceptance.
14.5 Account suspension may be imposed for reasons including, but not limited to:
- Unpaid or unresolved billing balance;
- Prolonged inactivity where account management requires action;
- Repeated violations of these Terms;
- Fraud or suspected fraudulent activity;
- Repeated unjustified cancellations or refusals;
- False delivery or payment records;
- Misuse of personal or location information;
- Safety-related violations;
- Abuse, harassment, threats, or misconduct;
- Repeated inaccurate account information;
- Conduct that materially harms the Platform, another user, or a transaction.
14.6 A suspended account may be blocked from logging in or accessing Platform features until restored by an authorized administrator.
14.7 A suspension notice may state the reason and, where applicable, the date or conditions for restoration.
14.8 FOOD BASKET may restore an account when the relevant issue has been resolved, after review, or when an administrator determines restoration is appropriate.
15. DISPUTES AND ACCOUNT REVIEWS
15.1 Users should first report transaction concerns through the available FOOD BASKET support channel.
15.2 FOOD BASKET may review Order records, Delivery records, payment information, status history, location information relevant to the transaction, communications, Proof of Delivery, and other available evidence.
15.3 Users must cooperate honestly with reasonable investigations.
15.4 Providing false evidence, deleting or manipulating evidence, or intentionally misleading an investigation may constitute a violation.
15.5 FOOD BASKET may preserve relevant transaction records for dispute resolution, security, fraud prevention, legal compliance, and legitimate operational purposes.
16. MERCHANT AND RIDER RELATIONSHIP
16.1 Merchants and Riders are responsible for their own business, tax, employment, licensing, insurance, and legal obligations, as applicable.
16.2 Use of FOOD BASKET does not by itself create an employment relationship, partnership, franchise, or agency relationship between FOOD BASKET and a Merchant or Rider unless separately agreed in writing.
16.3 Riders are responsible for complying with applicable requirements for their mode of transportation and delivery activity.
17. PRODUCT AND SERVICE DISCLAIMERS
17.1 FOOD BASKET provides marketplace and transaction-support functionality and does not guarantee that every listing, product, Merchant, Buyer, or Rider will always be available, accurate, safe, lawful, or suitable.
17.2 Merchant-provided product information remains the Merchant's responsibility.
17.3 Product images may be illustrative and may not always exactly represent the actual product.
17.4 Route estimates, GPS positions, travel times, and map information are estimates and may change.
17.5 FOOD BASKET may experience interruptions due to maintenance, internet connectivity, third-party services, device limitations, payment systems, or circumstances beyond its reasonable control.
18. INTELLECTUAL PROPERTY
18.1 FOOD BASKET branding, interface, software, designs, text, graphics, and other Platform materials are protected by applicable intellectual property laws.
18.2 Users retain rights in content they lawfully own, subject to the license necessary for FOOD BASKET to display, process, store, and use that content to operate the Platform.
18.3 Users must not copy or commercially exploit FOOD BASKET's protected materials without authorization.
19. ACCOUNT CLOSURE
19.1 Users may request account closure through the available account/support process.
19.2 Certain records may need to be retained after account closure where required by law, necessary for legitimate business purposes, needed to resolve disputes, or necessary to establish, exercise, or defend legal claims.
19.3 Closing an account does not automatically cancel outstanding lawful obligations, unpaid balances, or completed transactions.
20. CHANGES TO THESE TERMS
FOOD BASKET may update these Terms when reasonably necessary. The updated version may be published through the Platform or otherwise communicated to users.
Continued use of the Platform after an updated version becomes effective constitutes acceptance of the updated Terms, except where applicable law requires a different form of consent.
--------------------------------------------------
PART II — PRIVACY POLICY
--------------------------------------------------
21. PRIVACY COMMITMENT
FOOD BASKET respects the privacy of its users and aims to process personal information responsibly, transparently, and only for legitimate purposes.
This Privacy Policy is intended to describe how FOOD BASKET collects, uses, stores, shares, protects, and manages personal information in connection with the Platform.
For users in the Philippines, this Policy is intended to operate consistently with applicable privacy and data-protection requirements, including Republic Act No. 10173, the Data Privacy Act of 2012, and its implementing rules and regulations, as applicable.
22. INFORMATION WE MAY COLLECT
Depending on the user's role and use of the Platform, FOOD BASKET may collect:
ACCOUNT INFORMATION
- Full name
- Email address
- Contact number
- Account ID or Business ID/Driver ID
- Password-related authentication information
- Account status
- Profile photo where provided
- Account creation and login information
BUYER INFORMATION
- Delivery name
- Email
- Contact number
- Delivery address
- Landmark
- Delivery location pin/GPS coordinates
- Order history
- Payment method and transaction reference information
- Relevant order remarks
MERCHANT INFORMATION
- Business/store name
- Business ID
- Email and contact information
- Store/pickup address
- Store location pin/GPS coordinates
- Product and listing information
- Pricing and availability
- Merchant payment information, including GCash details where provided
- Order and billing records
RIDER INFORMATION
- Driver/Rider ID
- Full name
- Email
- Contact number
- Address
- Photo where provided
- GCash/account payment information where provided
- Rider location/pin
- GPS/location information during applicable delivery activities
- Delivery history
- Ratings
- Billing records
- Proof of Delivery records
TRANSACTION INFORMATION
- Order IDs
- Delivery IDs
- Products, quantities, prices, subtotal, delivery fee, and total
- Order and delivery status
- Cancellation reasons
- Payment method
- Payment proof/reference where submitted
- Billing statements and account balances
- Transaction dates and times
TECHNICAL AND USAGE INFORMATION
- Device/browser information that may be made available by the technical environment
- IP or network-related information where available to the service
- Login/session information
- Notification preferences
- Platform interaction information
- Error or diagnostic information where collected
USER-SUBMITTED CONTENT
- Product images
- Store images
- Proof of Delivery images
- Remarks and support information
- Other content submitted through Platform features
23. HOW WE COLLECT INFORMATION
Information may be collected when a user:
- Creates an account;
- Logs in;
- Updates an account;
- Creates or updates a Merchant listing;
- Places an Order;
- Enters checkout information;
- Uses GPS or map pinning;
- Accepts or performs a Delivery;
- Uploads Proof of Delivery;
- Submits payment proof/reference information;
- Uses notifications;
- Contacts FOOD BASKET for support;
- Participates in billing or account review;
- Uses other Platform features.
24. PURPOSES OF PROCESSING
FOOD BASKET may process personal information for purposes including:
- Creating and managing accounts;
- Authenticating users;
- Processing Orders;
- Facilitating Merchant-to-Buyer transactions;
- Coordinating deliveries;
- Calculating or displaying delivery routes and fees;
- Sharing necessary delivery information with the appropriate Merchant or Rider;
- Providing delivery tracking;
- Verifying delivery completion;
- Processing or recording payments;
- Managing billing and commissions;
- Sending transaction notifications;
- Providing customer support;
- Recovering accounts;
- Preventing fraud, abuse, and unauthorized activity;
- Investigating disputes;
- Enforcing Platform rules;
- Managing suspensions and account restrictions;
- Maintaining Platform security;
- Improving Platform performance and usability;
- Maintaining records required for legitimate operational or legal purposes;
- Complying with applicable laws, regulations, lawful requests, and legal processes.
25. LOCATION DATA
25.1 FOOD BASKET may process location information when a Buyer, Merchant, or Rider chooses to use location-related features or when location is necessary for delivery operations.
25.2 Buyer location may be used to identify the delivery destination, calculate delivery routes/fees, and assist the Rider in completing the Order.
25.3 Merchant location may be used to identify the pickup/store point and calculate delivery routes.
25.4 Rider location may be used during applicable deliveries for route guidance, delivery tracking, safety, verification, and operational coordination.
25.5 Location data should not be used for unrelated surveillance or personal purposes.
25.6 Users may disable device location permissions, but doing so may prevent or limit features that require GPS or location information.
26. PAYMENT AND FINANCIAL INFORMATION
26.1 FOOD BASKET may process transaction information required to record payments, billing, fees, commissions, and delivery charges.
26.2 Where a Merchant provides GCash details or a GCash QR link for marketplace payment, such information may be displayed to a Buyer solely to facilitate the transaction.
26.3 FOOD BASKET does not represent that it is the bank, payment provider, or owner of the Merchant's GCash account unless expressly stated.
26.4 Users must verify payment details before sending money and must report suspected payment fraud promptly.
27. INFORMATION SHARING
FOOD BASKET may share relevant information only as reasonably necessary for legitimate Platform purposes, including:
BUYER TO MERCHANT
Information needed to process and prepare an Order, such as the Buyer's name, contact information, delivery information, Order details, and relevant remarks.
BUYER TO RIDER
Information needed to complete delivery, such as the recipient name, contact information, delivery address, landmark, delivery pin, and relevant Order information.
MERCHANT TO RIDER
Information needed for pickup and delivery, such as store name, pickup location, Order details, and relevant contact information.
RIDER TO BUYER/MERCHANT
Information or status updates reasonably necessary to coordinate delivery, including applicable status and delivery-related information.
FOOD BASKET TO SERVICE PROVIDERS
Information may be shared with technical, hosting, mapping, storage, communication, payment, or other service providers when reasonably necessary to operate the Platform, subject to applicable requirements and appropriate safeguards.
FOOD BASKET TO AUTHORITIES
Information may be disclosed when required or authorized by law, court order, lawful government request, or other applicable legal process.
28. THIRD-PARTY SERVICES
FOOD BASKET may use third-party services for functions such as:
- Mapping and routing;
- Geocoding/reverse geocoding;
- Cloud or file storage;
- Email or notifications;
- Payment-related services;
- Application hosting or infrastructure;
- Analytics or technical services.
Third-party services may process information under their own terms and privacy policies. FOOD BASKET will use reasonable measures to limit third-party access to information to what is necessary for the applicable service.
29. LOCAL DEVICE STORAGE
FOOD BASKET may store certain session, cart, preference, cache, or account-related information locally on a user's device or browser.
Examples may include:
- Shopping cart information;
- Login/session information;
- Marketplace cache;
- Checkout drafts;
- Notification state;
- Certain role-specific account information.
Users should secure their devices and should log out when using a shared device.
Local storage may remain on a device even after an account is logged out unless cleared by the application, browser, operating system, or user.
30. SECURITY
FOOD BASKET uses reasonable administrative, technical, and organizational safeguards appropriate to the Platform and the information being processed.
Security measures may include:
- Authentication;
- Password hashing or other authentication safeguards;
- Access restrictions;
- Administrative account controls;
- Transaction records;
- Account status controls;
- Security monitoring;
- Controlled access to operational information;
- Appropriate handling of uploaded files and Proof of Delivery.
No online service can guarantee absolute security. Users acknowledge that internet transmission and electronic storage involve inherent risks.
Users must immediately report suspected unauthorized account access, fraudulent transactions, or other security incidents.
31. DATA RETENTION
FOOD BASKET may retain personal and transaction information for as long as reasonably necessary for the purposes for which it was collected, including:
- Account administration;
- Order and delivery records;
- Billing and financial records;
- Dispute resolution;
- Fraud prevention;
- Security;
- Legal compliance;
- Establishing, exercising, or defending legal claims.
When information is no longer reasonably necessary and there is no legal or legitimate reason to retain it, FOOD BASKET may delete, anonymize, or securely dispose of it in accordance with applicable procedures.
32. DATA SUBJECT RIGHTS
Subject to applicable law and reasonable verification, users may have rights concerning their personal information, which may include:
- Right to be informed;
- Right to access;
- Right to correct inaccurate or outdated information;
- Right to object to certain processing;
- Right to request deletion or blocking where legally applicable;
- Right to data portability where applicable;
- Right to lodge a complaint with the appropriate privacy regulator;
- Other rights provided by applicable data-protection law.
Requests may be subject to legal exceptions, identity verification, security requirements, and legitimate retention obligations.
33. PRIVACY OF CHILDREN
FOOD BASKET is not intended to facilitate independent commercial transactions by persons who are not legally capable of entering into the applicable transaction.
Where a transaction or account involves a minor, the applicable parent, guardian, or other legally authorized person should provide or supervise the use of the Platform where required by law.
FOOD BASKET does not knowingly request unnecessary sensitive information from children.
34. SENSITIVE INFORMATION
Users should not submit sensitive personal information through product remarks, Order notes, chat/support fields, or other Platform areas unless it is genuinely necessary for the transaction or specifically requested by an authorized FOOD BASKET process.
Users must not upload another person's confidential information without a legitimate reason and appropriate authorization.
35. COOKIES AND SIMILAR TECHNOLOGIES
FOOD BASKET may use browser storage, cookies, cache, session technologies, or similar mechanisms to support authentication, cart functionality, preferences, performance, security, and other Platform features.
Third-party services integrated into the Platform may use their own technologies subject to their respective policies.
36. PRIVACY INCIDENTS
If FOOD BASKET becomes aware of a personal-data breach or security incident that requires notification under applicable law, FOOD BASKET will take appropriate steps consistent with applicable legal and regulatory requirements.
37. USER RESPONSIBILITIES FOR PRIVACY
Users must:
- Keep passwords and authentication information confidential;
- Use personal information only for legitimate Platform purposes;
- Not copy or retain another user's information unnecessarily;
- Not share customer, merchant, or rider information outside the transaction without authorization;
- Not misuse delivery locations or GPS data;
- Not publish Proof of Delivery images containing personal information unless authorized and necessary;
- Notify FOOD BASKET of suspected privacy or security incidents.
38. PRIVACY CONTACT
For privacy, account recovery, security, or data-related concerns:
FOOD BASKET
Email: foodbasket.info.ph@gmail.com
When contacting FOOD BASKET about an account issue, provide sufficient information to allow the request to be identified, but do not send passwords, authentication codes, or other unnecessary confidential credentials.
39. GOVERNING LAW
These Terms and the Privacy Policy shall be interpreted and applied in accordance with applicable laws of the Republic of the Philippines, subject to any mandatory rights or protections provided by applicable law.
Nothing in these Terms is intended to remove or restrict a consumer, data subject, Merchant, Rider, or other user right that cannot legally be waived.
40. SEVERABILITY
If any provision of these Terms is found invalid, unlawful, or unenforceable, the remaining provisions shall continue to the extent permitted by law.
41. NO WAIVER
Failure by FOOD BASKET to enforce a provision immediately does not constitute a permanent waiver of that provision or the right to enforce it later.
42. CONTACT AND SUPPORT
For general concerns, account recovery, billing questions, disputes, privacy requests, or other Platform concerns:
FOOD BASKET
Email: foodbasket.info.ph@gmail.com
Users should provide the relevant Account ID, Order ID, Delivery ID, billing reference, or other identifying transaction information when appropriate.
43. ACCEPTANCE
By creating an account, logging in, placing an Order, listing a product, accepting a Delivery, uploading Proof of Delivery, using GPS/location features, accessing the marketplace, or otherwise using FOOD BASKET, the user confirms that they have read and accepted these Terms & Conditions and Privacy Policy.
For Merchants and Riders, acceptance also confirms responsibility for complying with applicable onboarding, operational, billing, safety, and account requirements communicated by FOOD BASKET.
FOOD BASKET reserves the right to apply these rules fairly and proportionately while respecting applicable Philippine law and the rights of users.
END OF FOOD BASKET PRIVACY POLICY AND TERMS & CONDITIONS