# Privacy Policy for RankCraft - Live Chat
Last updated: September 29, 2026
Welcome to **RankCraft - Live Chat** (operated by **RankCraft Technologies**, "we", "us", or "our"). We are committed to protecting your privacy and ensuring you have a secure experience across our live chat applications, mobile apps, and services located at https://rankcraft.app (the "Services").
This Privacy Policy explains how we collect, use, disclose, and safeguard your personal information in accordance with global data protection laws, including GDPR, CCPA, and Google Play Developer Policies.
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## 1. Information We Collect
### A. Information You Voluntarily Provide
- **Contact Details:** Name, email address, phone number, and company name provided before or during a live chat session.
- **Chat Transcripts & Messages:** Message content, files, screenshots, and notes exchanged through the live chat widget.
- **Support Inquiries:** Information submitted when you contact customer support or submit feedback.
### B. Information Collected Automatically
- **Device & Connection Data:** IP address, browser type and version, operating system, and device identifiers.
- **Usage & Activity Logs:** Pages visited, referring URL (including search keywords that brought you to the website), timestamps, and session duration.
- **Cookies & Session Identifiers:** Necessary to maintain active live chat sessions across page reloads.
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## 2. How We Use Your Information
We use the collected information for the following legitimate purposes:
1. **Real-Time Live Chat Delivery:** Connecting website visitors with support agents in under 1 second.
2. **Lead Generation & CRM:** Helping businesses follow up on customer inquiries and manage sales pipelines.
3. **Instant Push Notifications:** Alerting agents and visitors of new incoming messages.
4. **Security & Anti-Bot Protection:** Preventing spam, fraud, and unauthorized platform access.
5. **SEO & Customer Insights:** Aggregating anonymous query trends to help site owners optimize their web pages.
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## 3. Data Protection & Security
- **Encryption in Transit:** All communications between client devices, chat widgets, and servers are encrypted using **TLS 1.3 / SSL**.
- **Encryption at Rest:** Chat archives and user data are stored in secured databases encrypted with **AES-256**.
- **No Sale of Data:** We never sell, rent, or monetize your personal information to third parties.
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## 4. Third-Party Infrastructure
We only share data with essential cloud service providers:
- **Cloud Hosting:** Certified cloud infrastructure (ISO 27001 / SOC 2 compliant).
- **Push Notifications:** Google Firebase Cloud Messaging (FCM) / Apple Push Notifications (APNs).
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## 5. Your Rights (GDPR & CCPA)
You have the right to:
- Access the personal information we hold about you.
- Request correction of inaccurate information.
- Request permanent deletion ("Right to be Forgotten") of your chat history and account.
- Opt out of marketing communications.
To exercise your rights, email us at: support@rankcraft.app.
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## 6. Children's Privacy
Our Services are not directed to children under 13 years of age. We do not knowingly collect personal information from children.
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## 7. Contact Us
If you have any questions or concerns regarding this Privacy Policy, please contact us at:
* **Company:** RankCraft Technologies
* **App:** RankCraft - Live Chat
* **Email:** support@rankcraft.app
* **Website:** https://rankcraft.app